Privacy policy

1 Preamble


Blohmstraße 37-61
12307 Berlin

are the operators (hereinafter referred to as “We” or the “Operators”) of the website (hereinafter referred to as the “Website”) and the services offered on it and are therefore responsible for the collection, processing and use of personal data within the meaning of the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (new FDPA) and the German Telemedia Act (TMG).

The principle of data minimisation is of great importance to us even at the data collection stage. We shall only collect and process personal data if you have given us your consent or if the law expressly permits or mandates us to do so. We will explain below which data we collect, how we use it and which rights you have with regard to the use of your data.

2 Security

The data entered on our website shall be encrypted (according to the state of the art) and transmitted to our servers via the internet.

We protect our website and other systems through technical and organisational measures against loss, destruction, access, modification or dissemination of your data by unauthorised persons. Our security measures are continuously improved in line with technological developments.

3 Collection, storage and use of personal data

3.1 Personal data
The term personal data defines individual information about personal or factual circumstances of a specific or identifiable natural person (data subject). This includes, for example, your real name, your address, your telephone number or your date of birth.

3.2 Collection, processing and use of personal data
We shall adhere strictly to the statutory provisions of the General Data Protection Regulation, the German Federal Data Protection Act and the German Telemedia Act when collecting, processing and using personal data.

We will collect, store and process your data for the entire complaint handling process, the implementation and improvement of our services, technical administration, improvement of our products and services as well as our own marketing purposes.

When using the website for information purposes only, i.e. if you do not register or otherwise provide us with information, we will only collect the personal data that your browser transmits to our server. If you wish to view our website, we will collect the following data that are technically necessary for us to display our website to you and to guarantee stability and security (legal basis is Art. 6(1)(1)(f) of the GDPR):

IP address;
Date and time of the request;
Time zone difference from Greenwich Mean Time (GMT);
Content of the request (specific page)
Access Status/HTTP Status Code
The amount of data transferred in each case
Website from which the request comes
Operating system and its interface
Language and browser software version.

For the processing of complaints, we will collect a person’s full name, address, country, telephone number and e-mail address, IP address and gender.

If you contact us by e-mail or through the contact form, we will store your e-mail address and other information according to the form. This is done for the purpose of responding to you or, if necessary, contacting you at a later point in time about the subject of the inquiry.
When the processing of your request has been completed, your data will be blocked for further use and deleted after expiry of the periods provided for under tax and commercial law, unless you have expressly consented to further use of your data.

3.3 Children
Persons under the age of 18 should not transmit any personal data to us without the consent of their parents or legal guardians. We do not request personal data from children and young people, shall not collect any and shall not pass on any to third parties.

3.4 Retention period
Personal data provided to us via our website will only be stored until the purpose for which they were entrusted to us has been fulfilled. If retention periods under commercial and tax law have to be observed, the storage period for certain data can be up to 10 years or longer.
3.5 Disclosure of data/ transmission to third parties

In some cases, we use external service providers to process your data. We have carefully selected and commissioned these providers, who are bound by our instructions and are regularly monitored.

Your personal data will only be passed on or otherwise transmitted to third parties if this is necessary for the purpose of contract processing or invoicing or if you have given your prior consent. As part of complaints handling, for example, the service providers we use here (such as logisticians) will receive the necessary data for order processing. The data passed on in this way may only be used by our service providers for the performance of their tasks. Any other use of the information is not permitted and shall not be made by any of the service providers commissioned by us.

We will not sell or otherwise pass on your data to third parties without your consent. Anything to the contrary shall only apply if there is a legal obligation to do so (e.g. transmitting information to certain authorities within the scope of their statutory duties) or if this is necessary for the enforcement of our rights, especially for the enforcement of claims arising from the contractual relationship with you.

3.6 Storage of log files
Every time you visit our website, the access will be recorded (access log). The recording is automated and will be anonymised. This means that the collected personal data (e.g. IP address) will be changed such that the individual information about personal or factual circumstances can no longer be assigned to a specific or identifiable natural person or this can only be done with a disproportionately high expenditure of time, cost and manpower.

The stored log files serve to further improve our website and the services offered as well as to better control the capacities of the servers.

4 Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In the event that IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link (

We use Google Analytics to analyze and regularly improve the use of our website. The statistics obtained allow us to improve our offer and make it more interesting for you as a user.

For more information on terms of use and data protection, please visit or . We would like to point out that the code “anonymizeIp” has been added to Google Analytics on this website to ensure anonymized recording of IP addresses (so-called IP masking).

5 YouTube Videos

We use YouTube to integrate videos. The videos were embedded in the extended data protection mode. Like most websites, however, YouTube also uses cookies to collect information about the visitors to its website. YouTube uses them, among other things, to collect video statistics, to prevent fraud and to improve user-friendliness. This also leads to the establishment of a connection to the Google DoubleClick network. You could trigger further data processing by starting the video. We have no control over that. For more information about privacy at YouTube, please see their privacy policy:

6 Google reCAPTCHA

On this website we also use the reCAPTCHA function of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). This function is primarily used to distinguish whether an input is made by a natural person or is abused by machine and automated processing. The service includes the sending of the IP address and possibly other data required by Google for the reCAPTCHA service to Google and is carried out in accordance with Art. 6 (1) lit. f DSGVO on the basis of our legitimate interest in determining individual ownership on the Internet and the prevention of abuse and spam. The use of Google reCAPTCHA may also involve the transmission of personal data to the servers of Google LLC. in the USA.

Further information on Google reCAPTCHA as well as Google’s privacy policy can be found at:

7 Right of objection and the rights to information, rectification, correction and deletion of data

You have a right to information regarding the personal data stored about you and a right to correction of incorrect data as well as their blocking, completion and deletion.
You can object to the use of your data for the aforementioned purposes at any time with effect for the future without incurring any costs other than transmission costs according to the basic tariffs.

Upon request, we will provide you with a copy of your personal data in a structured, common and machine-readable format.

For information about your personal data, to have incorrect data corrected or blocked or deleted, to exercise your right of objection and for further questions about the use of your personal data, please contact us:

Data protection
Blohmstraße 37-61
12307 Berlin

8 Complaint to the supervisory authority

Pursuant to Art. 77 of the GDPR, data subjects have the right to complain to the competent supervisory authority if they believe that the processing of their personal data is unlawful. The competent data protection supervisory authority is the Berlin Commissioner for Data Protection and Freedom of Information.

9 Disclaimer of liability

All information contained on this website has been verified very carefully. However, we do not guarantee that the contents of our own websites are always correct, complete and up to date.

We exclude liability for external links referring to third parties’ internet offers.

10 Mobile Devices

The provisions of this data protection declaration also apply to mobile access and use of mobile devices.

11 Changes to the data protection declaration

We reserve the right to adapt our data protection declaration if this is necessary due to modified security and data protection measures. We therefore recommend that you visit this page regularly to acquaint yourself with this data protection declaration.